Chat with the AOL Desktop team!
Posted Apr 8th 2008 12:48PM by Laura Peterson
Filed under: Beta News
Hi all,
The AOL Desktop team wants to chat with you!
After our successful Beta chat two weeks ago, we're hosting another session to give you the opportunity to get to know the team behind AOL Desktop, ask questions, and provide feedback on the current Beta and the product in general.
What: AOL Desktop Beta (codename Nexus) Chat #2
Who: AOL Beta testers, AOL Beta community managers, AOL Desktop team, and the general public
When: Tonight, Tuesday April 8 @ 9:30 pm Eastern (6:30 pm Pacific).
Where: All details can be found at http://beta.aol.com/projects.php?project=chat
If you can't make this one, the next chat will be coming up in a week or two.
Talk to you tonight!
Laura
--
Laura Peterson
Product Lead, AOL Desktop
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About The Team
Laura Peterson is a Principal Product Manager in AOL Products and the lead product manager on the AOL Desktop software. She works with AOL Product Development, Product Design, Quality Assurance, AOL Beta, Marketing, and AOL Help to create, talk about, launch, and support the AOL software! She also responds to as much member feedback and questions as she can via email, IM, and, of course, the blog itself. Walking the hallways of AOL since 2003, her previous assignments include work on the AOL 9.0 Optimized toolbar, AOL's voice services products, and other software releases such as 9.0 VR and the first AOL Mail and AIM Gadget.
Doran Butuche is the lead product manager on Desktop Gadgets, those cool mini-applications that live in the Vista Sidebar, where he is responsible for product definition and management.
Summer is a Sr. Manager for AOL Member Communications. While she has no ties directly to the product development team, she has been a contributor to many AOL blogs over the last few years and is excited to bring a non-product team perspective to the Desktop blog.
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Reader Comments (Page 1 of 2)
1. I have free aol desktop. For some reason yesterday I lossed my ability to SEND email when signed on to desktop. When I try to send email it says MAIL SERVICE ERROR (your mail has not been sent but will be saved in your drafts folder)
However if I sign on to aol in Internet ex. I can send aol mail that way. What is going on???
Posted at 10:41AM on Apr 10th 2008 by darylpetree
2. Yesterday I had the same problem, it tells me I have to complete a challenge. I have completed the challenge on both aol and IE. It says I have completed the challenge and now can send email....but it won't let me send email and refers me to this stupid challenge thing again and again. I have even restarted 'puter to no avail. And I can not find HOW to talk with live aol help. So I have several pieces of mail I need to get out. I can send a test to myself and that comes through ok, I just can't mail OUT.
Posted at 12:19PM on Apr 10th 2008 by horsejt
3. Horsejt, it sounds like you're getting a "spam challenge". This can happen if someone you sent a mail to marked your mail as spam. You're saying you've already completed the challenge, but just double check by going to http://challenge.aol.com/spam.html -- type in the image to unlock your account so you can send mail again. Hope that helps.
Posted at 11:14AM on Apr 11th 2008 by Laura Peterson
4. I have been having a problem since downloading AOL Desktop. I get a Windows System Error and it ask me to report the problem with Microsoft then closes the program. I'm running XP Pro.
Any ideas?
Posted at 11:22AM on Apr 11th 2008 by Josh
5. Bree, you can customize your background by right-clicking on the background and choosing pictures from your own machine. In our upcoming Beta release of AOL Desktop (codename "Nexus"), you'll be able to have multiple pictures rotating in a slideshow-style.
Turning off the welcome sounds is explained in this FAQ: http://help.channels.aol.com/topic.adp?topicId=ART_223666
Posted at 5:08PM on Apr 11th 2008 by Laura Peterson
6. I just dl 10.0. I am a bit confused. Why can't I have AOL backgrounds for my desktop? Why can't I change the welcome, you've got mail, goodbye sounds like I could before? Thanks.
Posted at 7:05PM on Apr 11th 2008 by Bree
7. For some reason I cannot log in to AOL using desktop. At the Sign in Screen, the "sign on button" is missing. After entering my screen name and password, all I see is a cancel button, and no button to actually log in. Can you help? Scott
Posted at 9:21AM on Apr 14th 2008 by skrady
8. when launching/using aol desktop- i get a repeating pop-up error window that my win32/dispex.dll is no longer a valid image, and to check my installation disks.
i'm on an XP-sp2 machine
I re-downloaded and installed aol desktop and it didn't fix anything.
any advice??
Posted at 12:04AM on Apr 15th 2008 by mengebreth
9. I have an AIM e-mail address and I wanted to know if it is still possible to convert it to an AOL address. I have friends who have done this in the past, but I don't see anywhere on the current site or software that allows one to do this. Any answers?
Posted at 12:29PM on Apr 15th 2008 by Ed
10. I am trying to add a signature to my emails. I go to settings, general, mail and signatures. It says to create a signature click new, but for some reason there is no new button. Some of the box is cut off and there seems to be no way to make it bigger. Any suggestions? I have never seen this before.
Thanks in advance for your help.
Posted at 2:49PM on Apr 15th 2008 by Sue
11. Sue, it sounds like there's a problem with the entire form "rendering" or appearing for you. There definitely should be a "new" button just to the right of the box where all your signature profiles get stored. Try changing to another Settings tab (Web or AIM) then back to Mail and see if that fixes the issue. Otherwise, try shutting down AOL Desktop then relaunching it and that should work. Let me know.
Posted at 2:53PM on Apr 15th 2008 by Laura Peterson
12. Ed, I'm looking into this for you and hope to have an answer soon.
Posted at 2:54PM on Apr 15th 2008 by Laura Peterson
13. I am sorry. I don't think I really clarified what I meant.
On AOL 9.0, 9.1. AOL has a section where you can chose backgrounds. Why can't I access those on this version? I know I can put my own background on. But I wanted the AOL ones.
What I meant by the Welcome sounds. You know how on previous versions you can set it so a celebrity welcomes you with their voice, or you can use your own sound. and so on. How can I do that on this version?
Posted at 3:30PM on Apr 16th 2008 by Bree
14. When I sign on it displays a message about my sn login failure to TOS agreemet. Idk something like that. It flashes and then goes away. But it has to do with email. I do not want myscreenanem@aim.com. I added another email I use. Is there anyway to delete the aim one off my email list?
Posted at 8:02PM on Apr 16th 2008 by Bree
15. Now, what I did was I activated the sn@aim.com and it stopped doing the login failure. but I don't want that email at all. Is there a way I can delete it?
Posted at 8:16PM on Apr 16th 2008 by Bree
16. How do I turn off the "Welcome," "You've got mail," and "Goodbye" sounds in AOL desktop?
Posted at 7:16PM on Apr 17th 2008 by Billhowden
17. In a note of April 11, Laura says Turning off the welcome sounds is explained in this FAQ: http://help.channels.aol.com/topic.adp?topicId=ART_223666
That is incorrect. The discussion in the FAQ applies only to sounds associated with AIM. It does not address the AOL mail sounds.
Posted at 7:21PM on Apr 17th 2008 by Billhowden
18. Bill, the FAQ does contain information for disabling the non-AIM sounds (e.g. welcome, you've got mail, and goodbye) at the OS-level. See the "For Advanced Users" section.
Posted at 6:41PM on Apr 27th 2008 by Laura Peterson
19. Could you help me to get back my favorite list from previous virsion?
Posted at 11:22AM on Apr 28th 2008 by wendysigma
20. I had to restore my computer w/CD. I upgraded to the desktop AOL. Now, can't find Favorites or PFC? Did I lose them because I restored my computer or does AOL back them up?
Posted at 7:38PM on May 4th 2008 by lenoraross