Detect and report fraudulent AOL emails

Posted Jun 23rd 2008 12:13PM by Laura Peterson
Filed under: Member Education, Announcements, AOL Desktop

Fraudulent email alert

A valiant AOL Beta tester just alerted me to a fraudulent spam email that appears to come from AOL, but is actually spam. I'm passing on what the email looks like, how to tell that it's fraudulent, and some more information for reporting fraudulent emails that appear to come from AOL.

The sender's address is "" and the subject is "AOL Notification: [ Account Update Needed ]". If you see an email with this sender and subject or any other fraudulent email that appears to be from AOL, forward it to Below is a screenshot of the email.

Phishing and how to detect it

Attempting to obtain financial and other sensitive information by pretending to be a trustworthy organization via email is called "phishing". "Phishing" is when a spammer literally tries to "fish" for information by baiting an unsuspecting person with an email that looks reputable at first glance.

The good news is that many phishers leave themselves open to detection by including spelling errors and other dumb mistakes on their emails which valid corporate communications would never include. The trick is to be sensitive to these things so you don't get dragged in, just as you would be alert to a possible pickpocket or con artist on a street.

Case in point: spammers hope that you'll just quickly glance at the email and click on the link they've embedded without a further thought. By adding the blue AOL graphics that make the email look fairly professional, they're trying to distract you so you won't notice all the errors that the email contains.

A good rule of thumb: even if you're sure the email is legitimate, read it carefully before taking ANY action! Additionally, AOL would never threaten to suspend your account if you failed to verify your details. (Your account would only be at risk if you violated the AOL terms of service by failing to pay for your dial-up, or, for example, by using AOL to spam other members. You would in most cases be given an opportunity to immediate rectify the situation via a pop-up linking to an official AOL website.)

Here's that email in question with some tips to show you why it's spam and not a real email from AOL.

  • Look for spelling mistakes -- "Informetion", "Dont", and "Decliend" are all red flags. I've circled those above.
  • Look for bad grammar like those areas underlined above: this could include fragment sentences or improper use of punctuation. ("Must a Valid Credit Card" is such an obvious giveaway, but you could miss it if you were reading quickly.)
  • Check out the embedded link by HOVERING over it with your mouse. (Don't actually click on it!) When you hover over the link, the hidden URL will appear in your mouse tooltip, which I've circled above. This one is definitely spam because the hidden URL contains a Russian domain (the .ru part). Compare this to the URL AOL uses for billing:
  • Don't enter credit card information anywhere until you've been asked to validate your identity. This is why you have a unique account security question (e.g. "what is your favorite movie or book?") that you set up as part of your billing details.

    This article from AOL Help contains some additional information on reporting suspicious scam emails.

    Remember: take the time to read all emails thoroughly before clicking any links or taking any action! Report phishing and fraudulent emails to

    Be safe!



    Laura Peterson

    AOL Desktop Team Blog Directory

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Terrie is the lead product manager on the AOL Desktop Affinity software. Terrie works to define new views of Desktop. Like the Asylum Desktop and LemonDrop Desktop. Take a look, they are neat!

Summer is a Sr. Manager for AOL Member Communications. While she has no ties directly to the product development team, she has been a contributor to many AOL blogs over the last few years and is excited to bring a non-product team perspective to the Desktop blog.


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