1. I recently switched to Desktop 10.1, and there are features that I really enjoy, as you've already mentioned here. What perplexes me is that if I click on any AOL newstory or other link, the system just hangs in redirect. My 9.1 works fine, and Desktop originally did, but no more. This also happens if I go to a search with AOL, and then try to select one of the search results. Any ideas?

Posted at 6:37PM on Sep 11th 2008 by Morgan

2. I recently decided to try aol desktop. I cant find where to turn off the "welcome- youv'e got mail" sound... can anyone helpe me?



also aol 9.0 had much better tools to insert photos into emails... is this feature hiding somewhere in aol desktop?

Posted at 1:35PM on Sep 12th 2008 by sara

3. @Sara, the sounds can't be turned off on Desktop.
It has been a requested option, so maybe someday it will be added.
Inserting a picture in an e mail is as easy as right clicking the body of the e mail.

Posted at 11:11AM on Sep 15th 2008 by SBSBJB

4. On Desktop, I used to see what was going on with my buddies, but no more. I found the "Buddy Blog" RSS feed, but when I click on it I get an error message that there's a problem, not well formed, or something like that. I can't find it right now to cut & paste. & what would I do with it if I found it & it worked?

Posted at 9:48AM on Sep 16th 2008 by CAFinHerk

5. I am using AOL desktop. I have mail saved to MY PC. I have to reinstall my OS. Now I see that I can't back up those MY PC email files. Those files are somewhere on the computer. What's the story with this? I had 1000's of saved wmails over the years and each time i upgraded to the next aol version, I could backup and save. Now I can't?

Posted at 9:24PM on Sep 19th 2008 by dave

6. I was able to download AOL 9.1 on my new laptop (Vista) and use it, however, it stopped working. It would not load and states "files need to install"....I have tried several times to install these files and restart the computer with no success. Any advise?

Posted at 7:58AM on Sep 22nd 2008 by gamadonna

7. Why did AOL stop saving my email addresses? It used to automatically remember the email address if I typed in the first few letters; now I can't remember the whole thing and AOL is not there to help me! How do I return to this setting? I am on 9.1. Should I return to 9.0?

Posted at 9:13PM on Sep 22nd 2008 by Lisawex

8. I am using AOL Desktop, & recently the mail page/display stopped working. I have my master account setup to access 5 of the other accounts emails. Usually the page opens with tabs to access all 6 accounts emails. Now if I logon to ANY of the accounts, NONE of the emails (old, or new) show. Nor do I get the "You've got mail" voice when there is new mail upon logging on.

Can anyone tell me whats going on & how to fix this?

Posted at 12:53PM on Sep 28th 2008 by John

9. I recently had to upgrade to AOL 9.1 but in doing so it regularly hangs then crashes, in addition when I receive YAHOO emails with files I cannot down load these it displays an error.

Anyone any help or shall I just uninstall AOL and go back to internet explorer?

Posted at 9:45PM on Sep 29th 2008 by mclennaninnyc

10. I recently had to upgrade to AOL 9.1 however that has led to numerous problems, 1) AOL constantly hangs then eventually crashes 2) When I use YAHOO mail I cannot download files/photos due to errors

Any help appreciated

Posted at 9:50PM on Sep 29th 2008 by mclennaninnyc

11. 1. How do I get the darn AOL Software Security Warning/Adobe Flash Player Installer popup off my AOL screen? It's a total nuisance !!
2. After I log on to AOL on my original subscription of some 10 years, and click 'favorites' ...."pogo solitiare", why do I get a second welcome screen that requires another sing on ?
It's really annoying !!
3. I haved the AOL News welcome screen -- and cannot get ANY animated news items although I have gone to the extreme of opening All popups??

Posted at 11:17AM on Oct 3rd 2008 by Paul

12. I am a tech working on a AOL user that wants Desktop. However, I cannot get it to work. Software is loaded and opens but I cannot see mail and program continually locks up until I have to close it. He uses VISTA and AOL 9.1. Regular AOL works fine. Any help is much appreciated. I have reloaded, refreshed, cleaned cache. Help.

Posted at 8:52PM on Oct 9th 2008 by Marsha

13. Marsha, I too have AOL Desktop and cannot access any of my e-mails. Please let me know if you have figured out anything. I will do the same.
Debbie

Posted at 7:29PM on Oct 11th 2008 by JordanM407

14. I downloaded AOL 10.1 today. I had a hard time adjusting to the new format. The big problem that I had was my personal file cabinet and mail was not available to me in any of my screen names. After using AOL help, I could not get the instruction they had given me to get the mail to transfer over. Even with the help of the transfer wizzard. I finally signed on to live help online and I found out that AOL is having issues with Service Pack 3. I was told to un-install SP3, un-install 10.1 and then re-install AOL. However, my automatic update came on and installed all that I had removed. I am leaving it alone and guess I will go back to AOL 9.1. It has been slow, hanging up plus other annoying issues. I had rather have the slow 9.1 instead of the bugs in 10.1. Has anyone had this problem?

Beverly

Posted at 6:30PM on Oct 18th 2008 by victorianheaven

15. I am using AOL Desktop. I must login (as one would expect) to seem my e-mail. However, without logging in, I can see all of my old mail, my sent mail, and my trashed mail. This seems like quite a security glitch. Anyone using my machine can see all my old mail? Is this a feature or a bug. If it is a feature, i will no longer be using AOL Desktop.

Posted at 4:32PM on Oct 21st 2008 by Sebastian

16. Sebastian, I'm not sure where you are seeing this mail.
I can't view any of my Mail by any means unless I'm signed in.
I tried it from the Mail icon on the toolbar, Mailbox on the Welcome Screen and Mail in Channels.
If you want e mail me to discuss further at SBSBJB@aol.com

Posted at 7:26PM on Oct 21st 2008 by SBSBJB

17. Hello,
I am using AOL desktop with a Dell 1720 Laptop with Vista and have two issues. My email works fine except when AOL is running for awhile. When I try to send using my non aol email address ( my business email address) AOL says it's sending, but never sends. the sending screen just stays on trying to send.

My next issue is after my computer is on for awhile, AOL will not start. You click on the Icon and nothing happens. You get an hour glass for 15 seconds, but nothing. Once I restart my computer it works fine. Please help!!

Posted at 4:09AM on Oct 22nd 2008 by scott

18. Does anyone know how to get rid of aolsoftware-security warning?? Every 30 secs. this box appears and you HAVE to click either the X box on top right hand corner or have to click on "do not install" box in order to continue on. Any info would be greatly appreciated.

Posted at 7:51PM on Oct 25th 2008 by Bob Johnson

19. I had AOL 9 - had a recent update and it stopped working. It would not load and states "files need to install please restart"....I have tried several times to install these files and restart the computer with no success. Any advice?

Posted at 8:27AM on Nov 5th 2008 by DaviesPS

20. 19. I had AOL 9 - had a recent update and it stopped working. It would not load and states "files need to install please restart"....I have tried several times to install these files and restart the computer with no success. Any advice?

Posted at 2:48PM on Nov 16th 2008 by amanda martin