Note: For those of you who have had difficulty importing Favorites into AOL Desktop from AOL 9.0 and AOL 9.1, we are investigating the problem. In the meantime, please follow these steps below. If you're still having problems, contact the "hotline" email on DesktopHelp265 (at) aol.com which will be monitored by me and a few other AOL employees. We can help.
Thanks for your patience!
Thanks for your patience!
1. Import AOL Favorites
If you have upgraded to AOL Desktop from an older version of AOL (like AOL 9.0 or AOL 9.1) and are having trouble bringing your favorites over, please try these steps:
Make sure you have run the Setup Wizard or Import AOL Favorites (screenshots below).
- The "Setup Wizard" is available from the Toolbar Help menu until you complete it.
- If you already completed the "Setup Wizard", choose the "Import AOL Favorites" option from the browser Favorites menu.
2. Using my.aol.com
If the Setup Wizard gave you an error (e.g. "unable to import favorites") or you feel only a partial group of favorites was brought over, try going to my.aol.com and import your Favorite Places there. This usually kicks AOL Desktop into completing its migration, or "synching" with the host successfully. (What's happening? Well, there are two favorites databases: an old one used by AOL 9.0 and AOL 9.1, and a new one used by AOL Desktop. We need the two to talk to one another.)
You may need to sign out of AOL Desktop then sign back in to see the full results.
Full Instructions for trying the my.aol.com route can be found in this earlier blog post:
http://desktopblog.aol.com/2008/02/21/test-your-aol-favorites-import-functionality/
3. If you get stuck, we can help
If you're still having problems, please open up your old software and send us the error logs. Here's how you do that (see the screenshot, too):
- Open up AOL 9.0 / AOL 9.1 (you don't need to sign on)
- Click the "Help" menu at the top and choose "About AOL"
- With the "About AOL" screen open, press and hold "CTRL" and press "E" (CTRL+E). This will open up all the error messages, including Favorites synching issues. (Favorites synch issues will have "FP" in the error comment.)
- Select the text in the Error Messages window, then copy and paste it into an email.
- Send the error message to "DesktopHelp265 (at) aol.com". (This email address will be monitored by me and a few other AOL employees, and you may get a response asking for some more information about your Favorites.)
Good luck!
Thank you for your help!
Laura
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Laura Peterson
Product Lead, AOL Desktop
