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Here's a little walkthrough on Favorite Places in AOL Desktop v. 10.1. This includes info on where to find them as well as tips for adding and managing them. Where are my Favorite Places? There are two main ways to view and open your Favorite Places in AOL Desktop v.10.1, one being the browser menu area (similar to the right-most Favorites dropdown button in 9.1), and the second being the "sidepanel" in the browser (which is the equivalent of clicking the "Favorite Places" button in 9.1). Note: The Favorite Places which came over from a previous version of AOL are in the "suitcase and heart" folder at the top of the menu or the sidepanel -- look at the "your screenname's Favorite Places" below. Click the "Favorites" link in the browser menu to expand the folders (as you can see in the screenshot below). You can also add, import, or manage favorites from this menu via the links at the top. Favorites Menu view:
Quickly expand folders and their contents
Link to "Import Favorites"
"Suitcase and heart"...
Here are some tips on adding recipients to a Compose Mail form from the "To:" field, as well as copying and blind copying other recipients.
In AOL Desktop mail, there's an extra "Select a Contact" address panel that appears when you click the "To:" button just to the left of the recipient field when you're writing a mail. If you click on the "To:" button, the Contact panel will appear. You can click on the addresses of the people you want to add to the mail. The "Select a Contact" panel allows you to skip through your contacts alphabetically, too.
The screenshot below illustrates how to do this in step #1.
In step #2, I'm showing you how to expand the fields that let you copy (Cc:) and blind copy (Bcc:) recipients. Those fields are collapsed by default, but just click on the links to open them beneath the "To:" buttons. Just click the new "Cc:" and "Bcc:" buttons to expand the same address panel, and copy or blind copy your recipients.
Click the "X" at the top right of the "Select a Contact" to close it...
Fraudulent email alert
A valiant AOL Beta tester just alerted me to a fraudulent spam email that appears to come from AOL, but is actually spam. I'm passing on what the email looks like, how to tell that it's fraudulent, and some more information for reporting fraudulent emails that appear to come from AOL.
The sender's address is "email@example.com" and the subject is "AOL Notification: [ Account Update Needed ]". If you see an email with this sender and subject or any other fraudulent email that appears to be from AOL, forward it to TOSReports@aol.com. Below is a screenshot of the email.
Phishing and how to detect it
Attempting to obtain financial and other sensitive information by pretending to be a trustworthy organization via email is called "phishing". "Phishing" is when a spammer literally tries to "fish" for information by baiting an unsuspecting person with an email that looks reputable at first glance.
The good news is that many phishers leave themselves open to detection by including spelling errors...
Note: For those of you who have had difficulty importing Favorites into AOL Desktop from AOL 9.0 and AOL 9.1, we are investigating the problem. In the meantime, please follow these steps below. If you're still having problems, contact the "hotline" email on DesktopHelp265 (at) aol.com which will be monitored by me and a few other AOL employees. We can help. Thanks for your patience!
1. Import AOL Favorites
If you have upgraded to AOL Desktop from an older version of AOL (like AOL 9.0 or AOL 9.1) and are having trouble bringing your favorites over, please try these steps:
Make sure you have run the Setup Wizard or Import AOL Favorites (screenshots below).
The "Setup Wizard" is available from the Toolbar Help menu until you complete it.
If you already completed the "Setup Wizard", choose the "Import AOL Favorites" option from the browser Favorites menu.
2. Using my.aol.com If the Setup Wizard gave you an error (e.g. "unable to import favorites") or you feel only a partial...
update 2/22: After completing the myAOL import, you may need to sign out and sign back in again in order for the host (myAOL) to finish synching up with AOL Desktop.
I'm writing to you today to ask for your help in checking the favorites / bookmarks migration process in AOL Desktop.
We've heard that a few people are having problems transferring their favorites over from 9.0 or 9.1 -- either the Setup Wizard doesn't complete, or some of the favorites don't show up in AOL Desktop. (The Favorites don't get lost or deleted, they just don't seem to be be "seen" by the AOL Desktop software.)
The AOL Desktop team and I are trying to get to the bottom of these problems, and we'd like some information so we can improve the experience for everyone.
If you're up for it, we'd like you to try going to myAOL (my.aol.com) and "importing" your AOL favorites to that site. MyAOL is the web version of the AOL favorites / bookmarks system.
If you can get all your AOL Favorites to appear on myAOL, we'll...
We've received some questions asking how to get back into AOL 9.0 or 9.1 after installing AOL Desktop.
Installing AOL Desktop does not overwrite AOL 9.0 or AOL 9.1; it only replaces the desktop shortcut. You don't have to reinstall AOL 9.0 or AOL 9.1, it's still on your machine.
You can launch AOL 9.0 or AOL 9.1 by going to your Start menu and clicking on the "Program Files" or "All Programs" folder. There will be an "AOL" folder inside your Program Files which contains shortcuts to all the installed software. Click on the "AOL 9.0" or "AOL 9.1" icon to launch your previous version of AOL.
Here's a screenshot of this on Windows XP:
You can drag the AOL 9.0 / AOL 9.1 Program File shortcut out of the Start Menu>Program Files folder directly back onto the desktop or anywhere else you wish for ease of access.
You can also create a new icon by copying and pasting it from your Start Menu. The path to get to your Start Menu probably looks like this. Open your "C" drive by opening the My Computer folder....
After five great years working at AOL, it's sadly time for me to move on to some new challenges. I'm heading to a new position, but you'll still see me in Beta and I'll definitely be commenting here. If you figured out my email address by now, I'll be happy to answer your questions unofficially if I can!
The AOL Desktop blog will be left in the capable hands of Kevin Mayo, my boss and Director of Product Management -- stay tuned for some cool tips from him.
Thanks for reading the blog, and I'm glad to have been able to help you all with your questions about AOL.
Don't forget to try Yedda.com, where many other AOL employees respond to all sorts of questions.
All the best,
Hi Everyone, AOL's Voice team, based near picturesque Halifax, Nova Scotia, has always offered some neat phone call management capabilities -- AOL Voicemail, AOL by Phone, and AOL Call Alert.
I've asked Corilee from the AOL Voice team to tell you more about the latest product, AIM Call Out (which works in the latest AOL Desktop Beta), as well as AOL Call Alert, which has always been a great way of tracking and managing incoming calls while you're away from your phone or on a dial-up connection.
To celebrate Mother's Day, all calls made on May 10th and 11th will be FREE!
Download AOL Desktop Beta (codename: Nexus) here to use AIM Call Out. Of course, you can also use AIM Call Out in AIM 6.5.
Have a great weekend,
Laura Product Lead, AOL Desktop
Thanks Laura. Our team recently launched AIM Call Out, a service that lets you make phone calls at your PC using AIM or AOL. Those of you using the new AOL Desktop Beta (codename: Nexus), will want to know that the built-in AIM Call Out service will be free...
For those of you who also check and write mail on the web, I thought this news from the AOL WebSuite blog would interest you: My friends on the AOL WebSuite team have been working diligently to implement web-based drafts for AOL webmail users. Accordingly, webmail drafts have been available for a few weeks since launching late in July. You can now start composing your message via webmail and save it as a draft to be sent out in the future. You can also access these drafts on the go whenever WebSuite is available. Check out the article here, and try it all out at mail.aol.com. Cheers, Laura ____ Laura Peterson Product Lead, AOL Desktop...
A recent comment about small fonts in AOL Desktop prompted me to explain how to increase the size of your fonts in your Windows Operating System. AOL Desktop will recognize your preferred OS font size so that text throughout the program will be larger. (To increase your browser font size, which is handled separately, go to the Tools menu in the AOL Desktop browser, choose "Power Browsing" and go to "Page Display".) To set the font size in your Operating System (warning: this will apply to all your other applications, not just AOL), go to your Display Properties in Windows XP / Personalization Settings in Windows Vista. On XP, you can right-click on your PC desktop background and choose "Properties", then select the "Appearance" tab". Look for the "Font Size" menu at the bottom, and choose the dropdown for your preferred font size (e.g. normal, large, and extra large). In the screenshot below, you'll see the steps I just described below. I'm running "Large Fonts" so you can see how it impacts my window chrome...
Happy Monday! I don't know what the weather's like in your part of the country, but here in Virginia, the end of March is decidedly not like a lamb: it's in the 40s and rainy.
No matter -- there's some neat stuff going on that's making me forget the weather.
Firstly, last week the AOL Help team published some AOL Desktop FAQs. The team and I looked at all the member feedback submitted over the past few months, and we distilled and answered the most common questions in one convenient location.
Check out the AOL Desktop FAQs: http://help.channels.aol.com/topic.adp?topicId=ART_223666
Secondly, this past Wednesday we had our first Beta chat for "Nexus" (the codename for the next version of AOL Desktop). It included about 16 testers and 4 of us from the team, including me and our Beta, development, and quality assurance managers. We'll be holding another one next week around 4/9. I'll post more details a little closer to the time. You're welcome to join us to ask questions and share...
As RSS feeds become more common, you can now access these constantly updating headlines and articles already associated with many of your favorite websites directly from your AOL Desktop toolbar.
Find a website that has an RSS feed associated with it. A website featuring RSS feeds has the orange RSS icon in the right side of the URL field (circled here in blue):
These two screenshots from the current AOL Desktop Beta (codename: Nexus) show me adding a favorite (Joystiq.com) then, after dragging it to the desired spot in my toolbar, hovering over the Joystiq favorite to access the built-in RSS feed. I can then click on any of the headlines in the feed to be taken directly to the article.
Adding the favorite:
Accessing the RSS panel and clicking on a headline:
This is one of many features available in the current Beta, available now on Beta Central: http://beta.aol.com/projects.php?project=nexus
Enjoy this alternative way of getting to your feeds in AOL Desktop!
AOL Desktop version 10.1 officially launched on Tuesday! It's available for download on Discover AOL.
You'll find more desktop themes and colors, enhancements to the Favorites and Address Book layout, and improvements in speed and stability in AOL Desktop v.10.1.
I'll go into more depth on Favorites and Address Book in the next few articles. Right now, I want to show you how to make AOL Desktop all your own.
Personalizations: With the Personalize menu in AOL Desktop v. 10.1, you can choose themes, customize the software with any color you want, apply your own personal photos to the background, and even set up a rotating photo slideshow.
Whenever you make changes inside the "Personalize" menu, your selections will be previewed in the software in real time.
Themes: Right-click on the background of AOL Desktop with your mouse to bring up the "Personalize" menu. This will bring you into the "theme" area, where you can select stock themes or modify and store your own.
Appearance: This is where you can change...
We've been busy over the past several months developing a variety of desktop gadgets featuring AOL content. Gadgets are easy-to-use, customizable mini-applications that provide information at a glance. One of the popular gadgets we've released for the Microsoft Vista desktop is the AOL Daily Scoop, which can be downloaded from the Windows Live Gadget Gallery. The Daily Scoop Gadget provides fingertip access to the latest headlines on AOL.com - get the hottest news, sports, lifestyle and entertainment headlines delivered directly to your Vista desktop. Find a headline, photo, or video that sparks your interest, and in just one click, get the full article or related videos on AOL.com. Docked or undocked this active little gadget delivers your headlines in a slide show format that rotates to keep you constantly updated.
Gadget Docked in the Vista Sidebar
Gadget Undocked on the Vista Desktop
The Daily Scoop Gadget also allows you to pick from 12 different colors to match your desktop. Just click on the...
We officially launched AOL Desktop last week! Congratulations to the team and welcome to everyone using the product.
Today I thought I'd share some tips on personalizing your AOL Desktop experience, such as setting your background image, choosing some AIM expressions, and creating your default mail fonts.
Changing the background image
The ability to use any picture stored on your PC as a desktop wallpaper is a brand new feature in AOL Desktop.
Here's how you do it:
1. Right-click with your mouse on any part of the AOL Desktop "background" (the blue background behind your AOL windows) to bring up a right-click menu.
2. Choose the "background" option and select "change...". This will let you select an image from any location on your PC. Depending on where you save your images, your "My Pictures" folder is probably the place to start.
3. Select the picture file you want to use and click "open". (Note: Make sure you choose a picture file. A good rule of thumb: if the file you want to...
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